Shipping Policy

Shipping & Delivery

We Ship to Across All India and select International Destinations

For Deliveries within Auatralia, orders are shipped & delivered through our registered courier partners. We can ship with aggregators and leading service providers such as CurierPlease, Fastway, Australia Post, and others local courier and delivery partners across Australia.

The transit time and delivery are subject to various factors such as destination location, off peak / peak period, week days and order value, which may change from time to time.

Order Processing: During normal days, Orders will be shipped within 2-3 business days (excluding Sundays & Holidays). During the Festive days such as DIWALI, orders preparation and packing might take up to 3-6 workings days.

Packaging & Damages: We use the best packaging materials and methods to ensure safe delivery without any damages. However, in case of any rare instances of substantial damage of products in transit, customers are requested to send us an email along with the pictures of the shipment received along with purchase receipt to cs@carolinesprings.sweetutsav.com.au or reach us through the Contact Us Page. You should raise your request within 24 hours of receiving the shipment in case of such damage.

Transit Time: The Actual shipment and delivery of the shipment are subject to the multiple external factors, thus we will not be responsible for any delay in delivery by the courier company, as it is beyond our control. In case of any inordinate delay in shipment, we keep track if the same and we will escalate and coordinate for faster delivery of the product. Please refer the table below for expected time of delivery.
Transit & Delivery Time:
METRO CITIES: 1-2 Days
OUTER-METRO: 1-4 Days
OUTER REIONAL: 2-7 Days

Order Cancellation

Since the products sold on this website are food products perishable in nature, especially the sweets, cancellations will not be considered after the orders have been shipped and handed over to the courier. However, Customers may place the order cancellation request. If the order is not dispatched our Customer Care Centre will consider the request on case by case basis & Refund may be made in accordance to the policy with admin charges. Cancellation Request can be placed by contacting us through the Contact Us Page, Email with TITLE AS: CANCEL ORDER NO. XXXX in the subject line. We do not guarantee any fixed response time for order cancellations, we advise our customer to check and contact again if the matter is not considered within expected time.

Returns & Refund Policy

Due to the Perishable Nature of the Food products, We do not accept any return of the products.
In case of any quality issue or significant damage in Transit, the customer shall raise a request within 24 hours of delivering the product along with pictures of the product received and order receipt. The Customer Care Centre Team will investigate the request and will issue a replacement or refund, on a case-to-case basis, if the request is genuine. otherwise, the requests are liable to be rejected.
There will be no refund for orders entertained if the Customer places the order, it has been shipped, but the customer refuses to accept the delivery of the shipment or is not available to receive the shipment even after 2-3 attempts by our courier partner.
Refund of the Order amount in case of early cancellations will be initiated through the mode of payment accordingly. The payments will take 5-10 working days to reflect in their statements depending upon the bank or card issuer. It is a possibility that our Customer Care Team may issue a voucher or discount code as compensation for future purposes.
We will not entertain any Online Review or feedback. We are focussed on resolving the matter individually. We advise customer to contact us and resolve the matter instead of raising the issue out via other feedbacks or reviews on internet.

Payment Failures during Order Placement

During the Order placement, if the consumer faces any issue due to connectivity issues, or server-side issues from the bank/payment gateway providers and the order may get failed even after debit in your account/card. In such cases, the payment will automatically get refunded to you by the payment gateway in your bank/card account in 3-4 working days.
If there is still an issue even after the above-mentioned timeline, please contact us for confirmation. If there is a successful credit available in our records, we will either process the order or refund the amount.
However, in such cases, if we do not have received any credits in our server for such failed payments, due to the connectivity issues between your bank/card account and the payment gateway, customers are requested to follow up and request the respective bank for the refund of failed payments.

My Cart (0 items)

No products in the cart.